Refund policy
Return and Refund Policy
Last updated: August 11, 2026
Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we accept returns within 30 days of the delivery date.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Unopened and sealed (for hygiene and safety reasons, we cannot accept returns on opened body care products)
How to Initiate a Return
To start a return, please contact us at our store email with your order number and reason for return. We will provide you with instructions on how to send your item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Non-Returnable Items
The following items cannot be returned:
- Opened or used body care products
- Items purchased on sale or with a discount code
- Gift cards
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged or defective. Original shipping charges are non-refundable.
Contact Us
If you have any questions about our return and refund policy, please don't hesitate to reach out to us.