Shipping policy
Shipping Policy
Last updated: August 11, 2026
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few additional days.
2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are:
- Domestic (Slovenia): 2–5 business days
- European Union: 5–10 business days
- International: 10–20 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
4. Customs, Duties, and Taxes
LuxeCell is not responsible for any customs fees, import duties, or taxes applied to your order. These charges are the responsibility of the customer and are determined by your local customs authority.
5. Lost or Stolen Packages
LuxeCell is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost in transit, please contact us and we will do our best to assist you in filing a claim with the carrier.
6. Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. LuxeCell is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can only make changes before the order has been shipped.
7. Contact Us
If you have any questions about your shipment, please reach out to us through our store contact details.